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Aion Exchange FAQ Aion Exchange FAQ Edit

How do I reach support for Aion Exchange™ if I have a problem?

How do I reach support for Aion Exchange™ if I have a problem? edit
Please locate the Aion Exchange application within the App Store and use the “Report a Problem” button. There, you will be able to select the type of problem you’re facing and leave comments. You may also use any other method of contacting NCsoft support (http://aiononline.com/help/ ) and we will submit your issue to our App Support Team on your behalf.

How quickly does the application update? How fast can I see things that I’ve done in game?

How quickly does the application update? How fast can I see things that I’ve done in game? edit
Changes that you’ve made in game - whether that means that you’ve equipped different items, added items at the Broker, etc - will take a few minutes to show up on the application (depending on your connection). Just remember that the Refresh button is your friend!

I’m searching for an item that Aion Exchange can’t find, but I know it exists. Why is that?

I’m searching for an item that Aion Exchange can’t find, but I know it exists. Why is that? edit
If an item has never been put up for sale on the Trade Broker, you will not be able to search for it. An item must have a history with the Broker before it can be searched for in the application. Items that are not tradable or sellable via the broker can only be viewed when equipped on a character.

Can I use the app to post items at the Trade Broker?

Can I use the app to post items at the Trade Broker? edit
Currently you cannot use Aion Exchange to post items or settle payments.

When using the app for the first time, why does it tell me that I have to pick a main character? How do I do that?

When using the app for the first time, why does it tell me that I have to pick a main character? How do I do that? edit
You must log in and designate your main character through aiononline.com. You will only need to do this once. To do this:
     Log in to the website from the link on the left column of the main aiononline.com page.
     If it’s your first time logging in to the site, click the ‘Please select your main character’ link. If you are trying to change your character, go directly to the My Aion page after logging in.
     Click the ‘Select main character’ dropdown menu and check the box of the character you wish to set as your main.

Can I see other characters besides the Main character I’ve designated through Aiononline.com?

Can I see other characters besides the Main character I’ve designated through Aiononline.com? edit
Once you have saved a main character through aiononline.com, Aion Exchange will then allow you to check any other character on any other server right there from your application!

Can I send mail through Aion Exchange?

Can I send mail through Aion Exchange? edit
While Aion Exchange lets you know that you have mail in your inbox as well as any attachments associated with that mail, there is currently no built-in functionality to allow you to read or send mail at this time.

What languages is Aion Exchange available in?

What languages is Aion Exchange available in? edit
The application currently supports English, French, and German.

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